Notice and Warranty & Refund Policies
No merchandise sold by East R/C,
Inc. is certified or intended by East R/C to be
approved by any local authority for use on public property. The use of any of these items could affect or void your
Any modification or
alteration to any product beyond the manufacturers original
specifications may increase the risk of damage, injury or accident
and the customer accepts the responsibility of making these
modifications of their own free will.
East R/C makes
and you receive no other implied warranty regarding products
purchased from East R/C. Since we have no control over how or by
what methods our products are installed, used or maintained,
East R/C shall not be held responsible for damages to personal
property or injury due to the use of these products.
East R/C shall not be held
responsible for incidental damage or any associated costs
resulting from the installation, use or removal of our products,
inconvenience or loss of use of the vehicle or accessory on which
it is installed, customer negligence, carelessness or any other
circumstances beyond our control.
Any estimates of
installation times or other associated costs that may be mentioned
on our website, by our customer service representatives or
installation instruction manuals are for informational purposes
only. The actual installation times or costs that the customer
might incur to install or use these products may vary. The
customer assumes all responsibility for any associated costs that
might arise from the installation, maintenance or use of these
The customer, by
the act of installing, using or otherwise accepting this
merchandise acknowledges the liabilities associated with the
installation and use of the merchandise and hereby releases
East R/C from any and all liabilities pertaining to the
installation and use of these products. If the customer does
not fully agree with the terms as described herein, their only
recourse is to return the unopened and unused merchandise for a
East R/C, Inc. warrants the
workmanship of all materials sold, and that said items will be
free of workmanship defects for a period of twelve (12) months
from the date of purchase.
This warranty applies only to the
original customer of record with East R/C, and is
non-transferable. Proof of purchase is required.
REFUND & RETURN POLICY-
Our refund and return policy is very
simple…. Read the items below, and follow them as directed. This
will ensure that you receive the best customer service possible.
Defective Manufacturing/ Incorrect Part
East R/C will provide a full refund
or exchange of merchandise for products that are received by the
customer in a defective condition due to manufacturing or if the
incorrect part was shipped to you. Upon receipt, inspect your
merchandise thoroughly for any defects BEFORE you install
it! Merchandise that shows evidence of
installation will NOT receive a refund. The customer MUST
provide written contact with East R/C via email (email@example.com)
or fax (919-269-0977) within 48 hours of receipt of incorrect or
damaged goods to exercise this refund policy and for further
instructions. You should also contact us by phone at (919)
269-0977 FAX to alert us of the problem.
Damage in Shipping
If the shipping container appeared to
be damaged causing damage to your merchandise, you should retain
all packaging cartons and packing materials, take photos if
possible and MUST file a claim with the carrier
immediately. East R/C is NOT responsible for shipping
damage. You should contact us by phone at (919) 269-0977 FAX within 48
hours of receipt of goods to alert us of the problem so that we
can help assist you with your claim.
Reasons Other Than Defective Manufacturing/
Any item returned for refund or
exchange must be returned within 10 business days as you received
it from East R/C; unused, in the original packaging and in NEW
condition. Any modifications, alterations, damage, or evidence of
installation will void any refund. Merchandise returned for
reasons other than defective manufacturing will be subject to a
25% restocking fee. There are no exceptions! Be sure to
properly repack your merchandise carefully before returning it.
Merchandise that is improperly packed for return shipping and is
damaged in shipping will not be accepted for any refund. We cannot
re-sell damaged or used goods. You should purchase insurance for
any packages you return for your own protection.
refunds or exchanges for special order items!
HOW TO RETURN YOUR MERCHANDISE
Follow these simple steps to return merchandise… Failure to
follow to these steps will cause delays or prevent us from
issuing a refund.
Contact East R/C at (919)
269-0977 FAX to receive authorization to return merchandise. On
approval, our sales associates will provide you with a Return
Authorization Number (RAN).
Pack your merchandise securely
with proper packaging materials and shipping container to
prevent any damage during shipment. You should include all
original packaging contents.
Include a copy of your sales
receipt or invoice, along with a detailed written
explanation of why the item is being returned (include details
of damage if any). Write the RAN on the documentation inside the
Write the RAN number on the outside
of the package so that it is clearly visible.
Fill out the shipping label below,
cut on the dotted line and attach it securely to your package
with clear tape.
Ship the package to East R/C
within 10 business days with postage prepaid. We will NOT
accept C.O.D. packages.
If you meet the
above criteria according to our policies, East R/C will issue a
refund (less any restocking, shipping/handling fees, etc.) within
5 business days after receipt and satisfactory inspection of the
returned parts. Please note that credit transactions between banks
usually take 3-5 business days after we issue a refund.
East R/C, Inc. All Rights Reserved