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Customer Service Contact Information


Installation/Technical Information

If you have a question about the use of any East R/C products that you have purchased, please read our online Installation Instructions, Technical Bulletins, and Product Brochures. These are filled with tons of the most current information regarding our products already in the field, as well as a comprehensive list of FAQs (Frequently Asked Questions). The answer you seek is probably already there!

Contact Info for Support/Questions

READ THIS CLOSELY BEFORE you send an email!!!!: We get lots of emails per day, many of which are sent to the WRONG address. Please use the following addresses:

- For Questions about your order, please email email orders@eastrc.org

- For Questions about products you're interested in purchasing, email sales@eastrc.org

- For Tech Support Questions, email support@eastrc.org

 

Questions About Your Order?

If you have a question regarding an order you have placed with us, please contact us by fax at (919) 269-0977 or by email. Be sure to include your date of order, your name, and what item(s) you ordered. This will assist us in helping to get the quickest reply to you. 

 

Website Comments

Having Trouble Accessing our On-Line Catalog?: If you are having difficulties in accessing our on-line catalog, it may be due to the security settings of firewall programs you have installed on your computer. Programs such as Norton Firewall and others may block the CGI scripts used in our shopping cart program. Try decreasing the security level of your firewall software to access our on-line catalog.

Website Content: If you have questions or comments (bad or good) about how our website is to navigate or use, send the webmaster an email. For questions about products,  see the section "Sales Information" above. Please don't send the webmaster questions about products. The experts are the sales team!

 

 

Sales Information
  • If you have a question about products you see on our website, contact our customer service for more information about these products. 

  • You can call us at (919) 269-0803, or fax us at (919) 269-0977. Internet Sales Office hours are 9:00 am to 5:00 pm EST, Tuesday thru Friday (Internet SALES staff are not available on Saturday).  We're often in our manufacturing area and very busy during the day, so please simply drop us an email, or leave us a voicemail, and we'll get back with you as quickly as possible.

 Ordering Our Products

Yes, we do ship to international addresses. There are East R/C products on 4 continents, and in at least 25 countries (at last count) including: Australia, Canada, Japan, Sweden, Russia, Norway, Brazil, Thailand, United Kingdom, Finland, Ireland, Philippines, Malaysia, Germany, Denmark, and many others.... see our shipping page for more information. 

East R/C provides you with several options when it comes to purchasing our products. We try to make it as easy as possible to buy our stuff. Here's how: 

 On-Line Catalog

  • Place orders on-line using our SSL secure shopping cart. We accept American Express, Discover, VISA and MasterCard. This is a great, and secure way to purchase East R/C products 24 hours a day. We maintain everything on this website in our normal inventory, and usually ship in 24-48 hours Tuesday through Friday. We'll contact you if there are any delays.

Fax

  • To place orders by fax, simply print our mail/fax order form, and fill in the blanks. Then fax it to us at our 24 hour fax line at (919) 269-0977.

Telephone

  • To place orders by phone, call Brandon or Dave at (919) 269-0803. Internet Sales Office hours are 9:00 am to 5:00 pm EST, Tuesday thru Friday. We normally are in our manufacturing facility, and not near the phone. So please leave a voicemail, and we will get back with you as quickly as possible. 

Mail

  • To place orders by snail mail, simply print our mail/fax order form, and fill in the blanks. You can pay by Discover, VISA, MasterCard, American Express, money order, or by certified or personal check. Then just mail it to us at the address below.

 


East R/C, Inc. - 112-C n. Church St. - Zebulon, N.C. 27597
- Fax (919) 269-0977

2007 & beyond... East R/C, Inc.
"East R/C", "Wake R/C", "R/C East", "Down East R/C ", & "NC R/C" are Trademarks of
East R/C, Inc. All Rights Reserved.


We accept these fine credit/debit cards, money orders, checks, and CASH