| Installation/Technical
Information
|
If you have a question about the
use of any East R/C products that you have purchased, please read our online
Installation
Instructions, Technical Bulletins, and Product Brochures. These are filled with tons of the most current information
regarding our products already in the field, as well as a comprehensive list of FAQs (Frequently
Asked Questions). The answer you seek
is probably already there!
Contact Info for Support/Questions
READ THIS CLOSELY BEFORE you send an email!!!!:
We get hundreds of emails per day, many of which are sent to the WRONG address.
Please use the following addresses:
- For Questions about your order, please email email orders@eastrc.org
- For Questions about products you're interested in purchasing, email sales@eastrc.org
- For Tech Support Questions, email support@eastrc.org
| Questions
About Your Order? |
If you have a question regarding
an order you
have placed with us, please contact us by calling (919) 404-1522
or by email.
Be sure to include your date of order,
your name, and what item(s) you ordered. This will assist us in
helping to get the quickest reply to you.
Having
Trouble Accessing our On-Line Catalog?: If you are
having difficulties in accessing our on-line catalog, it may be
due to the security settings of firewall programs you have
installed on your computer. Programs such as Norton Firewall and
others may block the CGI scripts used in our shopping cart
program. Try decreasing the security level of your firewall
software to access our on-line catalog.
Website
Content: If you have questions or comments (bad or good) about how our
website is to navigate or use, send
the webmaster an email. For questions about products,
see the section "Sales Information" above. Please don't
send the webmaster questions about products. The experts are the
sales team!
|
If you have a question about
products you see on our website, contact our customer
service for more information about these products. You can call us at (919) 404-1522. Internet Sales
Office hours are 9:00 am to 5:00 pm EST, Tuesday thru
Friday (Internet/Phone SALES staff are not available on Saturday). We're often in our
manufacturing area and very busy during the day, so if you get our answering machine, please simply drop us an
email. We are a small company and don't always have someone to stand by the phones and wait for a call.
|
Yes,
we do ship to international addresses. There are
East R/C products on 4 continents, and in at least 25 countries (at last count) including: Australia, Canada,
Japan, Sweden, Russia, Norway, Brazil, Thailand, United
Kingdom, Finland, Ireland, Philippines, Malaysia, Germany, Denmark, and
many others.... see our shipping
page for more information.
|
East R/C provides you with
several options when it comes to purchasing our products. We try
to make it as easy as possible to buy our stuff. Here's
how:
On-Line Catalog
Place orders on-line
using our SSL secure shopping cart. We accept American Express, Discover, VISA and
MasterCard.
This is a great, and secure
way to purchase East R/C products 24 hours a day. We maintain everything on this
website in our normal inventory, and usually ship in 24-48 hours Tuesday through Friday. We'll contact you
if there are any delays.
Fax
Telephone
To place orders by
phone
call Brandon, Chris, or Dave at (919) 404-1522. Internet Sales Office hours are
9:00 am to 5:00
pm EST, Tuesday thru Friday (Internet/Phone Sales staff are not available on Saturday).
Mail
To place orders by snail
mail, simply print our mail/fax order
form, and fill in the blanks. You can pay by Discover, VISA,
MasterCard, American Express, money order, or by certified or personal check. Then
just mail it to us
at the address below.
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